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All Frances Grey hats are made to order in New York, with a lead time of 2-3 weeks (lead time does not include shipment in transit). If for any reason there is a delay in production you will be notified by the email provided in your order. All orders must be paid in full before production can begin. 


We accept all major credit and debit cards: American Express, MasterCard, Visa, Discover. Payments can also be made through Paypal or with Afterpay shop now, pay later (4 equal installments). Never pay interest.



Orders shipping within the United States will be shipped via UPS ground service with shipment tracking.

International orders may be subject to customs tax and duties. Customer would be responsible for these fees. 

If you have questions on import duties please refer your countries government website.